At Bivascale, we understand that the information you share is often among your agency's most valuable assets.
1. Information We Collect
To deliver the service, we may receive the following information. We collect only what is necessary to perform the work you request.
- Sales call recordings and transcripts
- Client names and contact information
- Requirements discussed during sales calls
- Pricing, packages and service details
- Contract and proposal templates
- Brand assets and style guidelines
- Invoice information
- Internal notes required for delivery
2. How We Use Your Information
Your information is used solely to prepare and deliver the requested deal package. We do not use your client information for marketing or unrelated purposes.
- Custom proposals
- Scope of Work documents
- Contract and invoice preparation
- Client onboarding and welcome materials
- Internal handoff documentation
- Related administrative deliverables
3. Confidentiality
Every member of our operations team is expected to treat your information as confidential business information. It is used only to complete the requested work and is not disclosed to unauthorized parties.
All deliverables, documents and project-specific insights produced for you remain your exclusive property. We do not share them with a third party without your explicit written consent.
4. Human Access
Only vetted personnel directly involved in preparing your deliverables receive the information required for their assigned tasks. Access is limited to the minimum necessary for each workflow stage.
5. Your Ownership
Our role is solely to prepare documents and administrative materials as instructed. Nothing in this policy transfers your intellectual property to Bivascale.
- Sales recordings
- Client information
- Proposals and contracts
- Templates and brand assets
- Deliverables created on your behalf
6. Data Security
We maintain reasonable administrative and technical safeguards designed to protect information from unauthorized access, disclosure, alteration or loss. No electronic storage or transmission method can be guaranteed completely secure.
7. Data Retention
We retain information only as long as reasonably necessary. When it is no longer required, it is securely deleted or anonymized where appropriate.
- Complete the requested work
- Deliver requested revisions
- Resolve operational issues
- Meet applicable legal or contractual obligations
8. Third-Party Services
Where your workflow requires it, we may work with platforms you authorize. Your use of those platforms remains subject to their respective privacy policies.
- Meeting transcription providers
- Electronic signature platforms
- Payment processing services
- Scheduling platforms
- Cloud document storage providers
- Google services used to receive contact-form submissions
9. No Sale of Information
We do not sell, rent, trade or monetize your information or your clients’ information. It is never used to build marketing lists or shared with advertisers.
10. Your Rights
You may request the following, subject to applicable law:
- Access to information we hold about you
- Correction of inaccurate information
- Deletion of information that is no longer required
- Return of documents you provided, where applicable
11. International Operations
Our operations team may work from multiple countries and time zones. Regardless of location, all team members must follow the confidentiality and data-handling standards described here.
12. Changes to This Policy
We may update this policy to reflect changes in our services, legal obligations or operational practices. The latest version will be published with an updated effective date.
13. Contact Us
For questions about this policy or how information is handled, contact:
We aim to respond within two to three business days.